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Refund Policy

Return Policy for Legaci De Jèan

1. General Return Guidelines

  • Eligibility Period: Customers may request a return or exchange within 30 days from the date of delivery.

  • Condition of Items: Items must be unused, unworn, and in their original condition with all tags attached. Products should be returned in their original packaging.

2. Non-Returnable Items

  • Custom or Personalized Products: Due to the bespoke nature of custom wear and personalized leather bags, these items are non-returnable and non-refundable. However, if there is a defect or issue with craftsmanship, please contact us to discuss possible solutions.

  • Final Sale Items: Items marked as "Final Sale" at the time of purchase are not eligible for return or exchange.

3. Return Process

  • Initiate a Return: To start a return, contact our customer service team at [customer support email] with your order number and reason for the return.

  • Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) along with detailed instructions on how to proceed.

  • Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refunds and Exchanges

  • Processing Time: After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.

  • Exchanges: If you wish to exchange an item for a different size or color, please specify this in your return request. Exchanges are subject to product availability.

5. Damaged or Defective Items

  • Reporting Issues: If you receive a defective or damaged product, please contact us immediately at [customer support email] with your order number and a description of the issue. We will arrange for a replacement or refund as appropriate.

6. Additional Information

  • Restocking Fee: A restocking fee of $29.99 per item may apply for returns that are not due to defects or errors on our part.

  • Original Shipping Costs: Shipping charges from the original order are non-refundable.

  • Policy Updates: We reserve the right to update or modify this return policy at any time. Changes will be posted on our website with the effective date.

By implementing this return policy, Legaci De Jèan aims to provide a fair and transparent process that respects both the customer's needs and the bespoke nature of our products.

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